MANCHESTER, NH - (PRWEB) – April 1, 2019
DataXoom, the nation’s first mobile broadband service provider built exclusively for the enterprise, has maintained its excellent level of Customer Satisfaction, according to the results of its annual survey conducted earlier this year.
Overall, 99% of customers rated DataXoom as Excellent or Above Average for Customer Satisfaction, Responsiveness of the DataXoom Help Desk, and Knowledge of DataXoom Services, according to the 2019 DataXoom Customer Satisfaction Survey conducted in February.
Summary of 2019 Survey Results:
- 99% of customers ranked DataXoom as Above Average or Excellent for Customer Support
- 99% of customers ranked DataXoom’s Help Desk Responsiveness and Knowledge of DataXoom Services as Above Average or Excellent
- DataXoom’s customers reportedly use DataXoom’s proprietary portal for the following:
- View data usage for all devices on multiple carriers on one bill
- View all subscriber information and usage on one bill
- View detailed billing information
- Create custom accounting reports
“We are focused on enterprise-specific customers from vertical markets across the board, with many customers in logistics, healthcare, pharmaceutical and field services,” said Chris Hill, CEO of DataXoom. “We partner with the major US carriers to offer our customers data plans that are simplified for the enterprise. It’s a huge win for the carrier, the customer and us.”
DataXoom’s customers benefit from cross-carrier pooling, standard rates across carriers, API integration and automatic pool utilization where data pools automatically increase or decrease based on actual usage. DataXoom customers pay for what they need.
“Our DataXoom team and our customer base have grown exponentially over the last few years,” added Hill. “We constantly check in to see what enterprise customers expect from their wireless carrier. And we work to provide it.”
DataXoom was named a top Mobile Virtual Network Operator (MVNO) in the June 2018 Global Market Insights report. The difference between DataXoom and other MVNOs is that DataXoom does not hide the network that devices operate on, and there are no contracts, hidden fees or taxes on data-only plans. All carriers on all devices appear on one bill through the proprietary DataXoom portal.
DataXoom Corp. connects businesses to the mobile internet. DataXoom provides LTE and 4G data network connectivity for tablets, mobile Wi-Fi hotspots, USB modems, routers and specialty devices used by the mobile workforce. Headquartered in Manchester, NH, DataXoom is partnered with the with major wireless providers in the US and Canada to deliver mobile data services and solutions designed to meet and exceed the requirements of an enterprise.